Refund Policy

1. 30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no need to explain why.

2. How to request a refund

Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net or contact our support team at wayneklaassen@gmail.com with the email address used at checkout and the date of the order.

We aim to respond within one working day. Once approved, the refund is returned to your original payment method; the time it appears on your statement depends on your bank.

3. Subscriptions

Monthly subscriptions renew automatically. You can cancel at any time before the next renewal date, and you will not be charged again. Where a renewal has already been taken and falls within the 30-day window, you can request a refund for it.

Cancelling does not affect access you have already paid for: you keep access until the end of the period you paid for.

4. Setup and pilot work

One-off onboarding and training fees are quoted per engagement. If onboarding has not yet started, amounts already paid for it are refundable. If onboarding or a pilot has started, we will agree a fair outcome with you in writing rather than charging you for work you cannot use.

5. No unreasonable limits

We do not treat sales as final. If something goes wrong with your subscription — including a billing error or a duplicate charge — contact us and we will correct it.