Terms & Conditions

1. Seller and acceptance

These terms are an agreement between you and Enyaw Enterprises (PTY) LTD, a company registered in South Africa, trading as Enyaw Aqua SCADA Systems ("Enyaw", "we", "us"). By accessing or continuing to use our service you accept these terms. If you do not accept them, do not use the service.

If you use the service on behalf of a municipality, private plant or other organisation, you confirm you have authority to bind that organisation.

2. The service

We provide EASS: a water and wastewater operations platform offering sampling and compliance records, plant operations management, SOP checklists and logbooks, Blue/Green Drop self-assessment, dashboards, an AI assistant and resident-facing apps, supplied as a monthly subscription.

The environment you see in our demonstrations and previews runs on simulated data. It is provided to show how the platform works and is not a live feed from any treatment plant. Live plant telemetry requires a separate integration project agreed in writing.

3. Acceptable use

You must not misuse the service. Without limitation, you must not: use it unlawfully; use it to defraud, spam or mislead; infringe anyone's intellectual property; or interfere with its security (including introducing malware, probing or scanning for vulnerabilities without our written permission, or scraping its contents).

You must keep your login credentials confidential and are responsible for activity carried out under your account. You must give accurate information and keep it up to date.

4. Generative AI features

The assistant answers questions from data you or we have entered, and may draft summaries. It is not a professional service. You remain responsible for the prompts you submit, how you use any output, and verifying accuracy before acting on it.

Do not use the AI features to generate or submit unlawful content, hateful or harassing content, deepfakes, malware, or content that infringes third-party rights, and do not attempt to circumvent its safeguards.

You must have the rights to any content you input. Rights in outputs are not warranted by us. If you believe output infringes your rights, notify us at wayneklaassen@gmail.com and we will investigate and, where appropriate, remove or restrict it; accounts that repeatedly infringe may be suspended.

We may moderate, remove or restrict content and outputs, and refuse to generate certain outputs. Outputs may be inaccurate and are not suitable as a substitute for qualified engineering, legal, medical or financial advice, or for regulated decisions made without human oversight.

5. Your content

You keep ownership of the operational records you upload. You grant us a limited licence to host and process them solely to provide the service to you, and to back them up or keep them secure.

6. Intellectual property

We own the service and everything we provide in it — the software, documentation, interface, branding and know-how. We grant you a limited, non-exclusive, non-transferable right to use it within your subscribed plan. You must not copy, resell, redistribute, reverse engineer or bypass its technical limits.

7. Payment, billing and tax

Subscription fees are billed in advance each month in South African Rand and renew automatically until cancelled. Prices shown include VAT.

Payment, billing, tax, cancellation and refund mechanics are handled by our online reseller Paddle. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. See Paddle's Buyer Terms at https://www.paddle.com/legal/checkout-buyer-terms for the payment terms that apply to your purchase.

If a payment fails, we may suspend access until it is resolved.

8. Suspension and termination

We may suspend or terminate your access for material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. Where we terminate, we will tell you and, where reasonable, give you a window to export your records before they are deleted.

9. Service level and warranties

We aim to keep the service available and accurate, but we do not guarantee uninterrupted or error-free performance, and results depend on the data and connectivity available to you.

To the fullest extent permitted by law, all implied warranties — including merchantability and fitness for a particular purpose — are excluded.

10. Liability

We are not liable for indirect, consequential or special loss, including loss of profits, data or goodwill. Our aggregate liability for claims arising from the service is capped at the fees you paid in the six months before the claim. Nothing excludes liability for fraud, death or personal injury where that cannot lawfully be excluded.

You indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these terms.

11. General

These terms are governed by South African law, and the South African courts have jurisdiction. Neither party is liable for failure caused by events beyond its reasonable control. You may not assign this agreement without our consent; we may assign it in a merger or restructuring.

Contact us at wayneklaassen@gmail.com or 076 112 6708.